Improvements

We've shipped a major round of improvements to Visitor Management, covering everything from how visitors are invited to how they check in — plus several quality-of-life fixes for admins.

Redesigned Visitor Invite Flow

Inviting a visitor has been completely reworked. Hosts can now provide richer information when sending an invite, including:

• Visitor type — choose from configurable types (e.g. Standard Visitor, Recruiting, Contractor) so the right questionnaire and flow is automatically applied to each guest.
• Internal notes — add context about the visit that's only visible to admins in the Pult dashboard.
• Invite on behalf of others — assistants and office managers can now invite guests on behalf of a different host by selecting them from a dropdown.
• Email is optional — an email address is no longer required to make a booking. Note that as a result, desk booking for a visitor is only available when an email address is provided.

Other improvements to the invite flow:

• Location Filter — Bookings can be filtered by location.
• Search for past guests — a new search bar lets hosts quickly find and select previously invited visitors. Search by name, surname, email or company
• Pre-fill from past visits — selecting a past guest automatically pre-fills their details, so repeat invites take just a few seconds.
• Easier booking edits — existing bookings can now be edited directly, without having to cancel and recreate them.

Visitor Types

— a brand new feature that gives admins fine-grained control over the check-in experience for different kinds of visitors. Create visitor types (e.g. Standard Visitor, Contractor, Recruiting) and link specific check-in flows to each one. This is particularly powerful for scenarios like:

• Serving questionnaires in different languages for international visitors
• Including or excluding an NDA signing step depending on the visitor type

How it works:

Create a visitor type, then link the relevant flows to it.

When a visitor checks in, they'll be presented with a choice of flows — and admins control what each option is called, so the labels shown to visitors are fully customisable.

This is what Visitors will see in the example of language selection:

Faster Check-In

Check-In No Longer Requires an Email

Visitors no longer need to provide an email address to check in.

Kiosk Language Selection

Hosts and reception teams can now set their preferred language for the Kiosk check-in experience. Choose between:

• 🇬🇧 English
• 🇩🇪 German (Deutsch)

Once configured, the entire visitor-facing check-in flow — including prompts, instructions, and confirmation messages — will display in the selected language, ensuring a seamless and consistent experience for your guests

QR Code Check-In

Visitors can now be checked in via a personal QR code — a much faster option when large groups arrive at once. This can be configured by kiosk, and will not automatically be applied to all.

 Admin Dashboard Updates

The Visitor Management dashboard has been refreshed with improvements for admins:

• Quick invite tab — invite a guest directly from the dashboard without navigating away.
• Internal notes — add and view visit notes from the dashboard view.

Have feedback on these features? Reach out to your account manager or contact our support team.

• Improved stability: The agent is now more resilient against spurious sign-outs, reducing unexpected session interruptions.
• Enhanced session compatibility: Better compatibility with the new user session architecture.

When archiving a floorplan, you now have the option to keep or delete its associated bookings. If retained, bookings will be restored automatically when the floorplan is reactivated.

You can now interact directly with AI Assistant responses:

• Like / Dislike buttons to quickly rate responses and help us improve quality
• Copy button to easily copy a response for reuse or sharing

Your feedback helps us make the Assistant better over time.

A cleaner, more intuitive Presence settings page
We’ve refreshed the design of the Presence settings page to reduce clutter and improve navigation. With a simpler layout and clearer controls, managing your PULT Presence Settings is now faster and more straightforward.

We’ve redesigned the PULT dashboard navigation to make it easier to explore what’s available today—and what’s coming next. The navigation is now organized into two clear sections:

• PULT AI
  A dedicated space for all PULT automation and AI-powered tools. This section highlights tools that are currently available as well as upcoming capabilities, giving you a clear view of what’s live and what’s on the roadmap.
• PULT Workplace
  Home to all existing tools and functionalities that power the core PULT SaaS experience. Everything you already use remains here, now grouped for easier access and clarity.

Introducing a new modal pop-up for General and Emergency Messages to improve visibility and user focus. This improves readability and accessibility across devices. Let us know what you think!

What’s changed

• Users are no longer prompted to grant Slack permissions every time they sign in.
• A one-time Slack authorization by an admin is now sufficient for the entire workspace.

What admins need to do (one-time setup)
1. Sign in to PULT as an admin.
2. Go to Integrations → Slack.
3. Click Connect Slack Admin to authorize the Slack app.

This installs the required permissions once per workspace.

User Status Sync

• If User Status Sync is enabled, Slack statuses will automatically sync with PULT presence.
• If disabled, no additional Slack permissions are required.

Result

• Users can sign in smoothly with Sign in with Slack.
• No repeated permission prompts on subsequent logins.
• Users will now see the updated Slack sign-in page.

Users can now filter Office Insights by office. You can select one or multiple offices to view tailored statistics, making it easier to analyse performance and trends across different locations.

We’ve added a new Dedicated Export page that makes it easier to download key data. The page includes exports for:

• All Bookings
• In-Office Bookings
• Parking Bookings

All exports are now available from one dedicated place for quicker access and smoother reporting.

We’ve released a major update to the PULT Dashboard Home page, delivering a clearer, more actionable overview for administrators. This update introduces several new visualisations and improvements designed to streamline daily monitoring and decision-making.

✨ What’s New

1. Office Bookings vs. Attendance Today

• A revamped graph now displays today’s office bookings, presence detection/Check-ins, and absences (vacation or sick leave) sourced from your integrated HRIS.
• Hover interactions reveal exact numbers for each data point.

2. Visitors Overview

• A new Visitors section summarises:
  • Visitors arriving today
  • Expected visitors this week
• Includes a fast-action option to check in the next arriving visitor.

3. Meeting Rooms & Catering

• Meeting Rooms
  • Shows the number of pending suggestions from the scheduling agent.
  • Includes a quick-access button to navigate directly to the scheduling page.
  • If no catering data is available, the next pending suggestion is displayed here.
• Catering
  • Displays how many meetings require catering today and this week.
  • Includes a shortcut button to the catering management page.

4. Weekly Bookings Graph

• Provides a clear weekly breakdown of:
  • Bookings + actual check-ins for past days
  • Default + planned bookings for upcoming days
• Hovering shows exact values and office capacity for better context.

5. Active Announcements

• Highlights currently active emergency or general announcements.
• If none are active, upcoming announcements are displayed instead.
• Includes a button linking to the announcements management page.

Familiar Tables

• The bottom of the page includes the:
  • Office Usage Today table
  • Usage Details Today table
• These continue to provide employee-level insights on bookings and attendance.

To make seat selection clearer and reduce confusion, default and existing bookings are now fully visible in the Guest Booking Floorplan. Users no longer need to guess which seats are available—occupied seats are clearly marked so they can choose a free spot easily.